Frequently Asked Questions
Everything you need to know about your EVE LOM experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in a lightly used or unused condition to qualify for a refund.
Are EVE LOM products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle yet effective. However, we recommend reviewing the full ingredient list on the product page or performing a patch test before full application.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Are your products cruelty-free?
EVE LOM does not test its finished products or ingredients on animals, nor do we commission third parties to do so, except where required by law.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.